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How to Get Into Tech with No Experience: 16 Tips for Changing Careers

A philosophy major has a deeper understanding of logic and a unique way of approaching challenges. By casting your degree as an asset, you’ll stand out from other applicants who only have computer or tech experience. By getting certified, you’ll show potential employers that you have the skills they need. This can go a long way towards making up for a lack of experience. For some roles, the right certifications will put you higher in the stack than applicants with limited experience and no certifications. Best of all, certifications can help open up more entry-level opportunities instead of just taking the first IT job that comes your way.

necessary steps to take to transistion into a help desk engineer

Active listening is, perhaps, one of the most undervalued traits in the industry. Active listening is behaving in a way that reassures the end user that the service desk engineer is paying attention. Actively listening means processing the information that the engineer has received and using verbal https://remotemode.net/ cues to demonstrate that the engineer understands what was verbally conveyed. A typical response to the end user after they have described their problem should be a restatement of the of the problem from the engineer back to the end user to acknowledge the understanding of the problem.

Your first step: get educated

In order to get anywhere you have to set goals and timelines (with expected completion dates!). That way you have a tangible plan with a reminder on your calendar, which makes it very real and easier to work towards. Nobody wants to sacrifice a day off, but if you show that you are willing to learn and push yourself then that might get you noticed. For example, maybe you volunteer to assist with server maintenance tasks during off hours.

A great addition to CompTIA A+ (or CompTIA ITF+) in this field would be CompTIA Data+. A data scientist needs to have a general understanding of computer science as well as Linux. CompTIA Linux+ validates your Linux skills so employers know you have the skills to make the most out of their data science tools. IT certifications like help desk engineer CompTIA A+ and CompTIA Server+ will show employers that you have the expected knowledge and skills to succeed as a data center technician. As companies continue to collect data, having a qualified IT pro on staff that knows exactly how to extrapolate, analyze and secure this information is becoming more and more important.

Customer Service Blogs You Should Be Reading in 2022

By carefully thinking about your past roles through the lens of the role you’d like to get, you may find a treasure trove of relevant experience. Of course, the more the tiers, the greater the challenge of providing a coordinated response. This often results in a degraded customer experience due to multiple handovers and challenges in status tracking. Some service desks have specialized functions which limit routing and reduce response time. Modern approaches such as Shift Left advocate for the reduction in these layers, by bringing the support closer to the user. Swarming, which promotes teamwork over level-by-level escalation, encourages the initial point of contact seeing the issue through to resolution.

  • A great way to get into the data scene is by harnessing your technician skills inside the data center.
  • Utilizing YouTube and learning from countless free videos is a great way to learn new skills and reinforce old ones.Check out ACI Learning’s YouTube channelfor free videos on IT.
  • For instance, someone struggling to prepare for a certification or having a bad time at work can simply share part of their story with their community and be flooded with tons of positive messages.
  • If you’ve worked as a help desk representative for a significant amount of time, you may have aspirations to expand your skill set and learn more about what’s possible in the technology space.

We’ve made our admissions process as simple as possible to help you take the next step to a brighter future. Rasmussen University is not regulated by the Texas Workforce Commission. For additional information about Licensing and State Authorization, and State Contact Information for Student Complaints, please see those sections of our catalog. Learn how to grow your network, engage with other technologists, and give back to the community. Retrospectives are an important way to evaluate and improve your team’s productivity and effectiveness.

An Overview of ITIL Concepts and Summary Process

Everyone has to start somewhere, and since I’ve experienced the highs and lows of climbing the IT ladder, I want to share some tips with you. My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success. Because there are so many professional certifications to choose from, it’s best to have an idea of what type of technology career you’d like to advance into. Then you can focus your effort on certifications related to those skill sets. Even if you are looking to do basic PC repairs and networking.

A well written resume can get your foot in the door of another company and then you sell them on how they can’t go on without you. You should ask them, what training should I focus on in terms of advancing with the company. They may well have a list of desired skills that you could shape your training to and move up that way. Depending on your creds and where you work will depend on what they will call a position.

Service desk certification

CompTIA CySA+ assesses the skills needed to apply behavior analytics to networks to improve the overall state of IT security. With CompTIA CySA+ you can apply for jobs like cybersecurity engineer or application security analyst. CompTIA Server+ is a good choice for someone looking to move up from the help desk because it is the only server certification not restricted to a single platform. That means you have more opportunity as you’ll be qualified to get the job done in any environment. Earning CompTIA Server+ covers the skills needed by a server administrator.

How do I prepare for a help desk job?

  1. Patience.
  2. Problem-solving skills.
  3. Excellent written and verbal communication skills.
  4. Experience in customer service.
  5. Technically proficient.
  6. Familiarity with operating systems (OS), software, and hardware.
  7. Analytical skills.